Online Plants Ltd is based in Waikato
We dispatch orders on Monday and Tuesday each week and any orders created after Tuesday is likely to be dispatched the following Monday to avoid the plants sitting at the courier depot over the weekend.
A shipping fee covers the costs of handling and delivery with tracking and will be calculated on your order depending on the delivery address. Shipping fees will be specified during checkout before your order is confirmed by you and processed for payment.
You will receive an email with your tracking number once a courier ticket has been created to the email address or phone number supplied to us.
Estimated Delivery Times
Orders may take up to 2 business days (urban) and 3 business days (rural). If your order hasn’t been received within this time frame please contact us in order for us to track it down.
Impossible to ship to P.O.Box please and sorry for the inconvenience.
Note: Our standard delivery time is two days. However, in unforeseen circumstances such as COVID-19, weather changes, natural disasters, or roadblocks, the delivery of your products may take up to a week to deliver.
Christmas & New Year : Christmas and new year will be busy for shipping companies. Please confirm your orders by the first week of December to receive your order on time.
Please advise a safe place for the courier to leave your parcel when placing your order online.
Returns And Refund
Due to the fragile nature of plants your order cannot be exchanged or returned should you change your mind.
Our plants are packaged with extreme care to ensure they arrive at their destination in great condition. In the very rare instance that your plant is damaged in transit please send us photographic evidence of the damage so that we can raise a claim with our courier company. We can then replace or refund your purchase.